FREE GCX-WFM DOWNLOAD PDF - GCX-WFM LAB QUESTIONS & GCX-WFM EXAM PRACTICE

Free GCX-WFM Download Pdf - GCX-WFM Lab Questions & GCX-WFM Exam Practice

Free GCX-WFM Download Pdf - GCX-WFM Lab Questions & GCX-WFM Exam Practice

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

  • A. Forecasted call volume
  • B. Activity code adherence
  • C. Shift start and end times
  • D. Agent availability

Answer: A,C


NEW QUESTION # 52
How long does it take for a load-based schedule to be generated?
Response:

  • A. 15 minutes
  • B. 10 minutes
  • C. 5 minutes
  • D. 20 minutes

Answer: D


NEW QUESTION # 53
In Genesys Cloud, what does the historical adherence feature provide?
Response:

  • A. An overview of agent activities across shifts
  • B. A list of agent credentials
  • C. A historical view of adherence metrics over a specified period
  • D. A record of all calls handled by agents

Answer: C


NEW QUESTION # 54
Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:

  • A. Monitor call quality
  • B. Create schedules
  • C. Assign phone numbers to agents
  • D. Define the maximum work hours for agents

Answer: B,D


NEW QUESTION # 55
What is the forecast source data used for in Genesys Cloud?
Response:

  • A. To create backup schedules for agents
  • B. To provide real-time call metrics
  • C. To analyze agent performance trends
  • D. To predict future call patterns based on historical data

Answer: D


NEW QUESTION # 56
......

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